“I’m sorry” is rarely a comfortable or easy thing to say, but once you muster up the courage to own up to the mistake you’ve made, how can you best repair the relationship?
Dr. Aaron Lazare has done a lot of research answering the question, “What makes a good apology?” Dr. Christine Carter of UC Berkeley’s Greater Science Center synthesized Dr. Lazare’s work and created the following three-step method to increase your well-being through an effective apology. Read the whole article by Dr. Carter, here.
Step 1: Tell them what you feel. (Just the remorseful feelings, please.)
Step 2: Admit your mistake and the negative impact it had.
Step 3: Make the situation right.